Terms and Conditions

Welcome to AZ Movers LTD!

These terms and conditions outline the rules and regulations for the use of AZ Movers LTD services.

AZ Movers LTD is located at: Edinburgh,Scotland the Terms & Conditions will be subject to all area we serve.

By accessing this website & Booking with us or being booked by us we assume you accept these terms and conditions.

AZ Movers LTD has there Terms and Conditions in most emails sent to customers and in all booking confirmations assuming you will go through them as we like to ensure a smooth removal.

AZ Movers has the right to change the Terms and conditions without notice, however changes will not effect already booked customers.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Scotland. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

*COVID-19: please note you are required to take all necessary precautions to ensure your own and our safety, as shall we. We can not be held liable for delays, cancelations or any inconveniences caused due to regulations held against us or our services due to the Covid limitations, rules and regulations. Please further note our services may be limited as well as our staff and we are kept under strict observations to follow all health and safety rules and maybe required to close at anytime.

1. Pricing
1.1 Our prices are transparent and there are no HIDDEN COSTS. The only exceptions are;

a ) parking suspension charge, if applicable – this is charged by your local council – please see Parking (below) for details.

b ) Changing the dates or time in the contract unless changed with 2 days after booking ( paying the deposit ) – subject to availability

c ) MOST IMPORTANT – If your contract is for 1 van load and on the day it is 2 van loads, you will be charged for the 2nd trip 

1.2 All Quotes are inclusive of £70 Administrative charges ( i.e behind the scenes , Booking forms, logistics, coordination ) in which case should there be any reason of a refund this amount will be charged.

1.3 For hourly priced jobs: prices are charged for the started hour and NOT when the hour completes. For example, if the removal time runs into the third hour –say 2 hours 20 minutes – the customer will be charged for 3 hours.

1.4 For fixed quotes, any additional items to those declared at the time of the quotation may result in change in the final price

1. 5 If keys are not received on time or the job takes longer then anticipated there will be an additional charge for the waiting/additional time to which Our usual hourly rates will apply usually starting from £60 ph or more.

1.6 In case there are more items on the day of the move – without prior notice there will be additional charges.

1.7 Should more man power be required an additional charge may incur, should the customer decline our request; the goods will not be insured and no claims will be entertained.

2.1 A minimum of two hours applies to all of our special offers.
2.2 Offers apply only to vehicle specified in the offer and are not applicable to other vehicles.
2.3 Offers do not apply to piano moves or antiques.
2.4 Offers are subject to availability.
2.5 Offer prices are subject to advance payment or payment on the day, offer discounts will be automatically withdrawn and standard prices will apply should AZ Movers remain unpaid on the day of the job. It is customers’ responsibility to ensure that they have the means to pay for the services. AZ Movers has to be paid for the discounts to be applicable.
2.6 These conditions should be read in conjunction with actual conditions of the specific offer.

3. Parking
3.1 Parking outside all collection and delivery addresses is customers’ responsibility. If the customer fails to provide legitimate parking, any potential parking penalties will be customer’s responsibility and will be added to the final price of the move. We advise you to arrange suitable parking for the removal vehicle.
3.2 For on street parking. Edinburgh Council grants free parking dispensations or suspensions for £40. You can reach the council on 0131-557-6941

4. Payments ( “We do not store credit card details nor do we share customer details with any 3rd parties” )

4.1 All jobs should be paid on or before the day of the move we do not offer any credit or pay later services.

4.2 Payments can be made by cash PayPal , Cash and or Bank Cards over the phone however a charge of the transaction will be added.

4.3 For long distance jobs i.e. going over 25 miles, 65% payment is requested upfront.

4.4 If for any reasons, we remain unpaid after the job completion date, we reserve the right to use debt collection agencies to recover the outstanding amount. Debt collection agencies may add their charges on top of the principle amount.

4.5 If for any reasons, we remain unpaid after the job completion date, any discounts or offers will be withdrawn as well as any insurance claims which will not be considered by default your goods will Not be insured – as they are subject to timely payment, see offers section above – and standard prices will apply irrespective of the reasons for delay.

4.6 Should we need to send out reminders to recover any outstanding monies, each letter will cost additional £15, A £25 per week charge is applicable to all late payments – we will not compromise on the charges later on.

4.7 If payment remains unpaid for over 30 days, £25 charge will apply for each delayed month.

5. Timings & Delays
5.1 Job arrival times are estimated: Several factors beyond our control effect timings, therefore, we cannot be held responsible for inconvenience, loss or damage caused by delays. We advise you not to book trains, flights or other important things based on the estimated time of arrival provided by us.

5.2 If a specific timetable is agreed in writing between us and any delay within our reasonable control occurs we will pay your deposit back in full, however we do not take responsibility or liability for any charges levied on you thereafter (see clause 5.3) .  If through no fault of ours we are unable to deliver your goods and this results in us taking them(goods) into storage then any additional storage charges and delivery charges incurred as a result will be at your expense.

5.3 In the case AZ MOVERS fails to provide the agreed service or on time due to whatever reason, any charges/expenses levied on you(customer) should be claimed/informed/discussed before the cancellation or within 24 hours of the cancellation, if the claims are made after 24 hours of the cancellation we will not take responsibility or liability for expenses/loss caused to you after this period.

5.4 We will not be responsible for any delays, inconvenience, loss or damage caused by circumstances that are beyond our control, such as road closures, breakdown of vehicles, or rush hour etc. we do however ensure that in case of such circumstances we have back up and have planned things well.

5.5 All jobs are carried out subject to weather. We will not be obliged to carry out a job, should we consider the weather to be adverse. Adverse weather conditions include but are not limited to: snow, blizzards, high winds, hale, or rain. Therefore, Our Company is not responsible for any delays, inconvenience, loss or damage caused by adverse weather conditions.

5.6 To assist our customers smoothly, all our vehicles have breakdown and replacement vehicle covers. However, practically, if a vehicle breaks down before or during a job, it can take up to several hours before the recovery company can repair/replace the vehicle. In the event of such a breakdown we will try our best to send replacement vehicle as soon as possible, nevertheless, we cannot be held responsible for inconvenience, loss or damage resulting from the breakdown.

5.7 Should you claim that due to the negligence of AZ Movers, you had to endure expenses from 3rd party firms please ensure an invoice, proof of payment is available to you and provided to us within the 24 hour period.

5.8 We will ensure that a removal team will arrive if there was a delay caused due to the negligence of AZ Movers, However, we do not take any liability or responsibility thereafter especially if the customer cancels the move all together despite our alternative arrangements or contingency plans.

6. Your Responsibility

6.1  be present, either personally, or through an authorised representative, during the collection and delivery process;

6.2  take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that your goods are duly removed;

6.3 provide proper protection for goods left unattended or in unoccupied premises;

6.4 empty, defrost and clean refrigerators and freezing equipment;

6.5 provide safe working conditions including clear walkways and stairways etc; and sufficient light.

6.6 We will not be liable for any loss, damage, cost or additional expense that may occur as a result of your failure to fulfil these obligations unless by reason of our own negligence or breach of contract. – any of the above should be informed to us in writing within 24 hours.

6.7 declare in writing to us the value of the goods being removed and/or stored (unless you elect for our liability to be limited to £50 per item. )

6.7  We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within 24 hours.

6.8 Failure to comply with our payment terms will also mean that the Goods are not insured.

6.9 Items should be dismantled prior to our arrival unless our dismantling services were opted for, should damage be caused due to a Heavy/bulky/large/awkward item not being dismantled prior or against our expert opinion we will not be liable hence items/premises will not under our insurance.

6.1.0 Ensure that Keys have been collected in time, failure to this will result in a charge of £60ph or more waiting time charges.

6.1.1 Should your contents be in storage , property or vehicle it is expected that the customer check all premises to ensure nothing is left behind.

6.1.2 All charges for storage services are payable as agreed. All charges including removal charges must be paid in full in cleared funds before any goods are released from storage and we shall be entitled to exercise a lien over those goods until we receive payment of all charges due from you to us.

7. Liability for Loss & Damage
7.1 Our liability for negligence or otherwise under common law in relation to your goods is limited to the value declared to us ( under Clause 6.7 ) or £10,000 whichever is the least. If no such value is declared, or if you so elect, for the maximum amount of £50 per item. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container. These limits may affect the quotation.

7.1 We can arrange various levels of cover for you, please enquire for details.

7.2 Our quotes or offers do not, by default, include insurance to cover your goods; to make sure you are covered please enquire 0131 618 9095 or call the head office 0161 250 7720.

7.3 All our vehicles have goods in transit insurance – ranging from £5k to £50k -to cover eventualities such as in case of a road accident to which you will be covered.

7.4 We are not liable on a “new for old” basis for any lost or damaged goods.

7.5  We shall not be liable to the extent that loss or damage is caused or contributed to by moving goods under your express instructions, against our advice, and in a manner which is likely to cause damage.

7.6  You must notify us within 24 hours of any damage to your premises or property other than goods submitted for removal and/or storage.

7.7 Antiques and Pianos are not automatically covered, please mention separately.

7.8 No claims for any damages will be entertained if part or self-loading.

7.9 Should you inform us of expenses imposed on you due to the negligence of AZ Movers – after the cancellation, but between the 24 hours – AZ Movers will only be liable for 10% of the fees being claimed. We do not take any form of responsibility after a job has been cancelled for whatever purpose unless discussed otherwise in writing before the cancellation.

7.1.1 Extended: We are not liable for;
7.1.2 Electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision or overturning of road vehicles or other conveyances.

7.1.3 Breakage, scratching, denting, chipping, staining and tearing of items packed by you including boxes, trunks, suitcases and the like unless the container shows signs of external damage and provided that adequate containers were used. Containers or boxed which are open or not adequately sealed will not be covered.

7.1.4 Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind.

7.1.5  Mysterious disappearance of customers goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of our employees.

7.1.6 Where any item consists of items in a pair or set, we will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the declared value of the pair or set.

7.1.7 You must notify us of any loss or damage within 24 hours of the collection of goods by you or their delivery by us to their destination, unless we agree to an extension of this time limit. If you fail to make a notification to us of such loss or damage we will not be liable.

7.1.8 We do not accept liability for expenses caused to the customer from 3rd party companies or firms after cancellations of the move, unless informed to us within 24 hours of the cancellation.

8.Dismantling/Assembling furniture
8.1 We are happy to help customers dismantle their furniture (beds, wardrobes, etc). However, we are not furniture specialist, and dismantling or assembling furniture requests are performed entirely at customer’s risk.
8.2 We are not liable for any damages caused due to dismantling/assembling of furniture nor.
8.3 Dismantling/assembling is limited to 15 – 30 minutes per item should an item take if for any reason an item takes longer to dismantle/assemble we may need to charge for the additional man hours – unless we had prior information stating the difficult nature of the specific item.

9. Travelling with us
9.1 We are not insured to carry passengers and we do not encourage customers to travel with us without insurance. 9.2 Please be advised to arrange your own insurance if you decide to travel with us, otherwise, you will be travelling solely on your own risk and we will not accept any liability arising from your decision to travel with us uncovered.
9.3 Our business is moving contents and not people; therefore, the charges you pay are for moving contents only. If you decide to come along, the journey is free and at your own risk.
9.4 Should you intend to travel with the vehicle, please inform us at the time of booking and ensure that there will be room for a passenger.

10 Cancellation policy
10.1 All cancellations incur a £70 charge + £70 administration charge.

10.2 If you are moving within Edinburgh cancellations must be advised at least ( 10 days ) before the scheduled removal date. Failing which, £100 cancellation charge or 50% of original price -whichever is greater – will apply. Cancellation charges will always incur £70 charges plus admin charges. You will appreciate that drivers and porters are reserved for the particular date and other jobs are turned down to ensure that we can assist you on moving day. ( Cancellation + Admin fees + costs = Total Cancellation price ).

10. 3 If cancellation for Edinburgh jobs is advised at least 48 hours ( 2 days ) before the scheduled removal date then a £150 cancellation charge or 80% of original price -whichever is greater – will apply.

10.4 Cancellations  within 24 hours of any job ( long distance, within a city etc )  will incur 100% costs i.e. you will still have to pay for the complete moving costs even if you do not use the service or the amount of the deposit and will not be entitled to a refund if:

a.  After all efforts from AZ Movers to arrange the move even in the case, AZ Movers team/van/resources was late due to a technical, mechanical or human error the customer has cancelled the move,

b. Left a bad review.

c. There were costs paid by AZ Movers such as ( Fuel , labour , administration ) for the removal in which case whatever is left after cost deductions  – if any – will be refunded back to the customer.

d. If you breach/change the contract in which case prices may increase & wish to cancel;  the mentioned cancellation fees will certainly apply.

10.5 Cancellations for jobs from Edinburgh to our Storage should be cancelled within 5 Days prior to the removal date or the full Storage cost for 1 month & £70 removal cost or 50% ( overall quote ) will be charged – whichever is greater.
You’d appreciate we pre-book storage space once a deposit is received.

10.6 Long Distance cancellations will always incur a £200 cancellation charge at least and cancellations within the last 15 days will incur a 50% (of quoted price) or the £200, whichever is greater.

11. Excluded Goods:
11.1 Unless previously agreed by us in writing by a director, the following items are excluded from this contract and 11.2 will not be removed and must not be submitted for store;
prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition;
jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind;
11.3 any goods likely to encourage vermin or other pests or to cause infestation or contamination;

11.4 If we do agree to remove any such goods by prior written agreement, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.

11.5 If you choose someone else to collect your goods from our storage facilities, we are entitled to make an administration charge for handing them over. Our responsibility for such goods will cease upon their being handed over to your chosen representative we also request you be present at the time of their collection as we will not be liable for any damages, loss etc.

11.6 If we delivered your goods in to a storage of your choice to which you had access, we expect the customer do a thorough inspection of all goods and confirm to us in writing, if this is not carried out we will assume that the delivery was made without damages and/or losses and can not be held liable.

12.1 Moving items require appropriate clearance. If we are asked to carry large items up narrow stairways or corridors without reasonable clearance, we will move the items entirely on customers’ risk. In such circumstances, we will not be responsible for any damages to the walls, stairways or the items being moved.

12.2 Packing materials/storage is charged in additional to the removal, unless specified in the quotation.

12.3 AZ Movers Ltd is not liable for any loss, damages, mistakes or bad services etc made by a 3rd party company. AZ Movers makes it clear to customers when a 3rd party company is involved via email or call. Some 3rd parties include: Packing Material Providers, Crane Hires, delivery companies, carrier companies and Cleaners etc.

12.4 We have a right to sub-contract some or all of our work in which case these terms and conditions will still apply, we only use reliable resources and we will take liability if they are negligent.

12.5 We have the right to add profit to all / any 3rd party service we seem fit without having to disclose the final amount/cost or invoice. i.e., cost to AZ Movers from a 3rd party £200 we may charge £300 as per our right to earn.

12.6 We reserve the right to change man power required for a move. We reserve the right to use more or less than stated men for a number of reasons including – but not limited to – unforeseen circumstances. Extra charges may apply if increased man power is required.

12.7 All prices are all-inclusive & are not specified to written breakdowns but include all charges & possible charges which are to be covered within the given quote; i.e., if the hiring party ( Customer ) is quoted £XYZ ‘all-inclusive’ with a cost breakdown of the service the price is not based on the cost break down but the overall service provided hence; ‘all-inclusive’. Breakdowns are only mentioned to help the customer understand the charges made.

12.8 Once services have been rendered and an invoice paid in full; A refund can only be issued if;

  • Items are damaged
  • service is not rendered fully
  • Job has been cancelled with the proper cancellation policy than being enforced
  • other reasons mentioned and complied with the terms and conditions of AZ Movers

12.9 We reserve the right to cancel or refuse a job if the customer’s behaviour is unacceptable or abusive or to simply not insure the goods.

12.10 We reserve the right to take the customer to court should they leave a review accusing us of Theft, damages or harassment of any sort unless evidence can be provided to prove beyond all reasonable doubt that the loss/damage or harassment is solely attributable to the dishonesty or connivance of our employees.

12.11 Porters are entitled to a 5 – 10 minutes break every hour, should this be denied to them a fine of £100 will incur.

12.12 We do not offer & have the right to not provide refunds or entertain refund requests for:

  • Quoting/invoicing to clean/pack for 3 hours but the job only taking 2.
  • Quoting/invoicing moving i.e., 5 boxes but the customer only having 3
  • Quoting/invoicing for providing 50 boxes but customer only using 10

The above statements are for customer who have been invoiced, booked and have cleared payment in full; If a service was paid for and we have rendered the service we have the responsibility of paying in for losses as well as keeping the profits for all & any jobs.

12.13 All 3rd party charges are confidential however if the customer ( You ) had been disclosed of the charges by 3rd party company we are not obligated to refund you our profit or the amount we may have charged on top.

12.14  These Terms and Conditions together with our quotation form the whole agreement between us and all other correspondence or oral discussions or representations are excluded.

13. Hazardous and Unacceptable items
13.1 Explosive items and/or flammable liquids are not permitted in ANY vehicles.
13. 2 Electrical and gas appliances should be unplugged before removal. Refrigerators and freezers should be defrosted, emptied and cleaned before removal. We have taken time to draft these terms and conditions for your peace of mind.

14. These Terms and Conditions are subject to Scots Law.


*Give us a call on 0131 618 9095 for more information!

You Need Help ?

Contact AZ movers

Contact Us