Terms and Conditions

Welcome to AZ Movers LTD!

These terms and conditions outline the rules and regulations for the use of AZ Movers LTD services.

AZ Movers LTD is located at: Edinburgh,Scotland the Terms & Conditions will be subject to all area we serve.

By accessing this website & Booking with us or being booked by us we assume you accept these terms and conditions.

AZ Movers LTD has there Terms and Conditions in most emails sent to customers and in all booking confirmations assuming you will go through them as we like to ensure a smooth removal.

AZ Movers has the right to change the Terms and conditions without notice, however changes will not effect already booked customers.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Scotland. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Our prices are transparent and there are no HIDDEN COSTS. The only exception is a parking suspension charge, if applicable – this is charged by your local council – please see Parking (below) for details.

All Quotes are inclusive of £40 Administrative charges ( i.e behind the scenes , Booking forms, logistics, coordination ) in which case should there be any reason of a refund this amount will be charged.

For hourly priced jobs: prices are charged for the started hour and NOT when the hour completes. For example, if the removal time runs into the third hour –say 2 hours 20 minutes – the customer will be charged for 3 hours.

A minimum of two hours applies to all of our special offers.
Offers apply only to vehicle specified in the offer and are not applicable to other vehicles.
Offers do not apply to piano moves or antiques.
Offers are subject to availability.
Offer prices are subject to advance payment or payment on the day, offer discounts will be automatically withdrawn and standard prices will apply should AZ Movers remain unpaid on the day of the job. It is customers’ responsibility to ensure that they have the means to pay for the services. AZ Movers has to be paid for the discounts to be applicable.
These conditions should be read in conjunction with actual conditions of the specific offer.

Parking outside all collection and delivery addresses is customers’ responsibility. If the customer fails to provide legitimate parking, any potential parking penalties will be customer’s responsibility and will be added to the final price of the move. We advise you to arrange suitable parking for the removal vehicle.
For on street parking. Edinburgh Council grants free parking dispensations or suspensions for £40. You can reach the council on 0131-557-6941

Payments ( “We do not store credit card details nor do we share customer details with any 3rd parties” )

All jobs should be paid on or before the day of the move we do not offer any credit or pay later services.
Payments can be made by cash PayPal , Cash and or Bank Cards over the phone however a charge of the transaction will be added.
For long distance jobs i.e. going over 25 miles, 50% payment is requested upfront. Cancellations requests need to be made 3 days prior to the job commencement, in the absence of a timely cancellation request the deposit will be withheld and treated as job cancellation fee.
If for any reasons, we remain unpaid after the job completion date, we reserve the right to use debt collection agencies to recover the outstanding amount. Debt collection agencies may add their charges on top of the principle amount.
If for any reasons, we remain unpaid after the job completion date, any discounts or offers will be withdrawn as well as any insurance claims which will not be considered by default your goods will Not be insured – as they are subject to timely payment, see offers section above – and standard prices will apply irrespective of the reasons for delay.
Should we need to send out reminders to recover any outstanding monies, each letter will cost additional £15.
A £25 per week charge is applicable to all late payments.
If payment remains unpaid for over 30 days, £25 charge will apply for each delayed month.

Timings & Delays
Job arrival times are estimated: Several factors beyond our control effect timings, therefore, we cannot be held responsible for inconvenience, loss or damage caused by delays. We advise you not to book trains, flights or other important things based on the estimated time of arrival provided by us.
We take responsibility for delays occurred only if we had left the office later, or a previous job booked with the van booked took longer however since it is out of our control we do not expect payments to be with held for this reason without notifying the office first.
We will not be responsible for any delays, inconvenience, loss or damage caused by circumstances that are beyond our control, such as road closures, breakdown of vehicles, etc.
All jobs are carried out subject to weather. We will not be obliged to carry out a job, should we consider the weather to be adverse. Adverse weather conditions include but are not limited to: snow, blizzards, high winds, hale, or rain. Therefore, Our Company is not responsible for any delays, inconvenience, loss or damage caused by adverse weather conditions.
To assist our customers smoothly, all our vehicles have breakdown and replacement vehicle covers. However, practically, if a vehicle breaks down before or during a job, it can take up to several hours before the recovery company can repair/replace the vehicle. In the event of such a breakdown we will try our best to send replacement vehicle as soon as possible, nevertheless, we cannot be held responsible for inconvenience, loss or damage resulting from the breakdown.

We insure up to 20,000 GBP for goods in transit.
We can arrange various levels of cover for you, please enquire for details.
Our quotes or offers do not, by default, include insurance to cover your goods; to make sure you are covered please enquire 0131 618 9095 or call the head office 0161 250 7720.
All our vehicles have goods in transit insurance – ranging from £5k to £50k -to cover eventualities. Nevertheless, this is purely to cover Man Van liability that may arise in case of eventualities like a road accidents etc.

Dismantling/Assembling furniture
We are happy to help customers dismantle their furniture (beds, wardrobes, etc). However, we are not furniture specialist, and dismantling or assembling furniture requests are performed entirely at customer’s risk.

Travelling with us
We are not insured to carry passengers and we do not encourage customers to travel with us without insurance. Please be advised to arrange your own insurance if you decide to travel with us, otherwise, you will be travelling solely on your own risk and we will not accept any liability arising from your decision to travel with us uncovered.
Our business is moving contents and not people; therefore, the charges you pay are for moving contents only. If you decide to come along, the journey is free and at your own risk.
Should you intend to travel with the vehicle, please inform us at the time of booking and ensure that there will be room for a passenger.

Fixed Quotes
For fixed quotes, any additional items to those declared at the time of the quotation may result in change in the final price.
If keys are not received on time or the job takes longer then anticipated there will be an additional charge for the waiting/additional time to which Our usual hourly rates will apply usually £50ph or more.

Cancellation policy
All cancellations incur a £50 administration charge.

If you are moving within Edinburgh,Manchester or Newcastle  cancellations must be advised at least 96 hours before the scheduled removal date. Failing which, £100 cancellation charge or 50% of original price -whichever is greater – will apply. You will appreciate that drivers and porters are reserved for the particular date and other jobs are turned down to ensure that we can assist you on moving day.

If cancellation for Edinburgh,New castle or Manchester jobs is advised at least 48 hours before the scheduled removal date then a £150 cancellation charge or 80% of original price -whichever is greater – will apply. You will appreciate that drivers and porters are reserved for the particular date and other jobs are turned down to ensure that we can assist you on moving day.

Cancellations  within 24 hours of any job ( long distance, within a city etc )  will incur 100% costs i.e. you will still have to pay for the complete moving costs even if you do not use the service or the amount of the deposit and will not be entitled to a refund if:

a.  After all efforts from AZ Movers the customer has cancelled the move.

b. Left a bad review.

c. There were costs paid by AZ Movers such as ( Fuel , labor , administration ) for the removal in which case whatever is left after cost deductions  – if any – will be refunded back to the customer.

Cancellations for jobs from Edinburgh, Manchester or Newcastle to our Storage should be cancelled within 5 Days prior to the removal date or the full Storage cost for 1 month & £50 removal cost or 50% ( overall quote ) will be charged – whichever is greater.
You’d appreciate we pre – book storage space once a deposit is received.

Long Distance cancellations will always incur a £200 cancellation charge at least and cancellations within the last 15 days will incur a 50% (of quoted price) or the £200, whichever is greater.

Insuring with us
If you choose to insure goods with us, the following terms will apply:

No claims for any damages will be entertained if part or self-loading.
Boxes contents will not be covered unless, we packed them.
Any items found to be missing, lost, broken or damaged, must be informed to the supervisor during or at the end of the job failure to do so your claim will not be taken into strict consideration.
An inventory list of all valuable or/and fragile items must be provided before the move including their estimate value for insurance purposes. If this list is not provided, any claim of loss or damage will not be taken into consideration.
Electrical goods will not be covered for internal/functional damage unless there is evidence of physical damage caused by us.
Furniture already packed will not be insured if we didn’t pack them.
We strictly request, passports, cash, jewels and any other valuable item be
*Pairs and Sets Clause*
In the event of loss of or damage to any article forming a part of a pair or set the Underwriters
shall not be liable for more than the value of the particular part or parts which may be lost or
damaged without reference to any special value which such part or parts may have as forming a
pair of set but in any event not exceeding a proportionate part of the sum insured in respect of
the pair or set.

Antiques and Pianos are not automatically covered, please mention separately.

Excluded Goods:
Unless previously agreed by us in writing by a director, the following items are excluded from this contract and will not be removed and must not be submitted for store;
prohibited, stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, aerosols, paints and firearms and ammunition;
jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind;
any goods likely to encourage vermin or other pests or to cause infestation or contamination;

If we do agree to remove any such goods by prior written agreement, we will not accept any liability for loss or damage unless we are negligent or in breach of contract. If you submit any such goods without our knowledge we will make them available for your collection and if you do not collect such goods within a reasonable time we reserve the right to take further steps in relation to the disposal of any such goods. You must indemnify us against any additional charges, expenses, damages, costs or claims incurred by us as a result.~

* Our Terms and conditions are also subject to the insurance companies terms and condition’s.*

Moving items require appropriate clearance. If we are asked to carry large items up narrow stairways or corridors without reasonable clearance, we will move the items entirely on customers’ risk. In such circumstances, we will not be responsible for any damages to the walls, stairways or the items being moved.

Packing materials/storage is charged in additional to the removal, unless specified in the quotation.

AZ Movers Ltd is not liable for any loss, damages, mistakes or bad services etc made by a 3rd party company. AZ Movers makes it clear to customers when a 3rd party company is involved via email or call. Some 3rd parties include: Packing Material Providers, Crane Hires and Cleaners etc.

We reserve the right to change man power required for a move. We reserve the right to use more or less than stated men for a number of reasons including – but not limited to – unforeseen circumstances. Extra charges may apply if increased man power is required,Fixed quotes will not be reduced if concluded with lesser man power.

Should your contents be in storage , property or vehicle it is expected that the customer check all premises to ensure nothing is left behind.

Hourly prices will be reduced/increased to the appropriate – as per prices advertised on the website – hourly charge for the amount of men used. For instance, if 4 men were promised and only 3 were made available, the hourly charge for 3 men will apply. Similarly, if 3 men were promised and 4 men were used, the increased hourly charge for 4 men will apply. The charges will be determined by rates present on our website.

We reserve the right to cancel or refuse a job if the customer’s behaviour is unacceptable or abusive or to simply not insure the goods.
Porters are allowed 5 minutes break every hour.

Hazardous and Unacceptable items
Explosive items and/or flammable liquids are not permitted in ANY vehicles.
Electrical and gas appliances should be unplugged before removal. Refrigerators and freezers should be defrosted, emptied and cleaned before removal. We have taken time to draft these terms and conditions for your peace of mind.

Give us a call on 0131 618 9095 for more information!

You Need Help ?

Contact AZ movers

Contact Us